Terms and Conditions
The Terms & conditions apply to Bookings made directly with JOALI via our hotel website www.joali.com owned and operated by ALIBEY Maldives Private Limited.
If you are making a booking with a tour operator and not JOALI direct, these Booking Conditions will not apply to your booking. Instead, your booking will be subject to your trip organizer’s booking conditions.
When you make a Booking directly with JOALI via the hotel website, you will be entering into a contract with us ‘ALIBEY Maldives Private Limited’. The contract shall be formed only after you have made the payment due on Booking and we have issued our booking confirmation to you.
Please read these Booking Conditions carefully before Booking with us as, they set out your and our respective rights and obligations. If there is anything within these Booking Conditions that you do not understand, then please contact us to discuss what this means for you reservations.being@joali.com
By using this site, you agree to be bound by these Terms and Conditions that we may revise from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the site may be governed by additional Terms and Conditions.
JOALI BEING COVID-19 POLICY
Please refer to our policy here for complete information.
RESERVATION CONFIRMATION
Arrival & departure date, flight details, full names of each occupant, date of birth of each of each occupant are required at least 14 days prior to your arrival in order to complete the reservation process.
All rates are per villa, per night and include breakfast at the FLOW Restaurant. Rates are quoted in USD based on double occupancy except for Two-Bedroom Villas, Three-Bedroom Villa and Four-Bedroom Villa which are priced for 4 adults, 6 adults and 8 adults respectively. Rates are subject to applicable service charge and government taxes.
CHECK-IN & CHECK-OUT:
Check-in time is 14:00 and check-out time is 12:00. To guarantee early check-ins, guests are required to pay 100% of the accommodation rate for the previous night’s stay.
MANDATORY TAXES:
Rates are subject to all applicable taxes in effect at the time, which currently consist of a mandatory 10% service charge, 16% T-GST Tax on all Goods and Services, and a Green Tax at a rate of USD 6 per person per night, regardless of age, applicable until 30 June 2025. For stays from 1 July 2025, the applicable taxes will consist of a mandatory 10% service charge, 17% T-GST Tax on all Goods and Services, and a Green Tax at a rate of USD 6 per person per night, regardless of age. The Resort reserves the right to revise the rates in case of a government mandate to increase the T-GST Tax, the introduction of new taxes, or due to a revaluation/devaluation of the Maldivian Rufiyaa. Taxes will also be applicable for additional person/child supplements.
PAYMENT, CANCELLATION AND NO-SHOW POLICY:
Please contact resort reservations department at reservations.being@joali.com for complete information.
Resort reserves the right to release the booking without prior notice if full payment is not received on time. Payment for all incidental charges will need to be settled on Resort prior to check-out.
The resort is not responsible for any internal Bank`s fees and charges which could be taken by client`s bank (subject to your local bank policy) during transaction procedure.
In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay and arrival transfer booked will be levied. All fees and penalties are inclusive of taxes. Should you fail to travel and use the accommodations and services in your travel package, all fees & charges imposed by JOALI BEING, the airlines, resort or other suppliers will still apply. All members of the travel party must present a valid passport when traveling to Maldives. Traveling from certain countries may require a visa or valid passport. Please contact the Maldives Embassy. Failure to provide the air carrier or governmental officials with necessary documents will lead to denial of boarding. All cancellation and no show penalties that are incurred are the sole responsibility of the client and will be charged accordingly.
CREDIT CARD POLICY:
All bookings are made online using a credit card only to guarantee the booking.
The booking must be confirmed by paying a 25% deposit by reaching out to Resort Reservations. Balance funds can be paid as per the deposit/ cancellation policy. Payment can be done by a secure payment link or via bank transfer.
Please contact resort reservations department at reservations.being@joali.com to obtain credit card authorization form.
Please note that we do not accept Traveller's Cheques.
REFUNDS:
Refunds due to cancellation of your stay prior to travel will be processed upon notification (or after return of documents if applicable) and are subject to applicable cancellation charges assessed by JOALI BEING, the resort and/or other travel.
Please contact resort reservations department at reservations.being@joali.com for complete information.
REVISIONS:
A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision of length of stay dates or name made constitutes a cancellation. Please see CANCELLATION/NO SHOWS above. For complete revision policies, please contact JOALI BEING Reservations at the resort directly at +960 6584400
VILLA ALLOCATION:
The Resort is unable to guarantee any request for a specific villa location or villa number at the time of booking. JOALI BEING will make every effort to confirm such requests, however will only be able to advise at the time of the guest’s arrival. Upon arrival, should there be any discrepancies from the confirmation details (Villa category, number of people, age of children, meal plan..etc), The Resort’s bedding policy shown below will strictly apply without exception.
AIRPORT TRANSFERS:
Please contact resort reservations department at reservations.being@joali.com for complete information.
• For those guests travelling by seaplane, JOALI BEING provides complimentary use of JOALI seaplane lounge
• Departure timings are set by the local airport authorities and can be subject to change.
• JOALI BEING is not responsible for any delays or cancellations to Domestic and Seaplane transfers
CIP SERVICE AT AIRPORT:
In order to minimize clients waiting time for entrance formalities and to ensure a smooth transfer process, our team may arrange CIP Lounge services at “Velana International Airport” on arrival and departure day upon request.
INCLUSIONS:
• Airport staff will meet passengers at the first Exit/Step/Stairs with passengers` preferred name on the welcome name-board,- Entrance clearance support,
• Assistance with baggage claim at baggage belt and delivery to designated sea/land transport after passengers verification of baggage
• Baggage storage
• Private Lounge
• Free refreshments
• Escort CIPs to the designated transfer
NO DRONE POLICY:
While we recognize that we have guests who are drone enthusiasts, we must maintain an environment that respects our guests’ right to comfort and privacy. As such, we cannot allow guests to fly drones during their stay in our resort. We would also like to point out that state permission is required to fly a drone.
IMMIGRATION POLICY & PROOF OF CITIZENSHIP:
All members of the travel party must present a valid passport when traveling to Maldives in order to prove their citizenship.
Traveling from certain countries may require a visa or valid passport. Passport should meet Maldives Immigrations policy (with Machine Readable Zone (MRZ) and should have at least 6 months validity). Please contact the Maldives Embassy or visit Embassy website https://www.immigration.gov.mv/pages/entry.html.
All guests full, legal names and children’s ages are required at time of booking. Possession of proper documentation is the responsibility of the passenger. If you are departing Maldives for a country that has the passport validity requirement of six (6) months beyond the dates of travel, then that requirement will be enforced. Failure to provide the air carrier or governmental officials with necessary documents will lead to denial of boarding. All cancellation and no show penalties that are incurred are the sole responsibility of the client and will be charged accordingly.
ONLINE HEALTH AND SAFETY QUESTIONNAIRE
Regulations of The Republic of Maldives mandate the completion of an online travel declaration form available at www.imuga.immigration.gov.mv that must be completed up to 96 hours prior to arrival or departure.
WI-FI
Wi-Fi is available in all areas of the resort, apart from within our Areka, Wellbeing Zone. To encourage a connection with nature and for your personal wellbeing during treatments, we invite you to take a break from technology whilst visiting this area.
CULINARY ARTS
Our Earth-to-Table culinary approach supports your wellbeing journey. All food and beverage options at JOALI BEING have been expertly crafted by the retreat’s nutritionists and chefs, offering a selection of flavours and cuisines that are nourishing yet indulgent.
Our beverage selection is equally inspiring. Along with a wide selection of wines and cocktails, we offer a carefully curated collection of premium organic and biodynamic alcoholic beverages with lower calories, sugar, and alcohol content. Guests who wish to keep their JOALI experience alcohol-free will also find a wide range of non-alcoholic alternatives to classic beverages.
WELLBEING BAR
Your In-Villa Wellbeing Bar is specially curated with wellbeing in mind and customised based on your immersion programme selection. As standard, alcohol is not included in your wellbeing bar.
Should you wish to have a selection of alcoholic beverages included within your Wellbeing Bar prior to arrival, please let us know.
IN VILLA TELEVISION
To optimise opportunity for rest and relaxation, in a tranquil and supportive environment with minimal external distraction, television units are not included within guest villas as standard. Television units are available upon request should a guest wish to have this available (maximum one unit per villa).
AGE POLICY
JOALI BEING welcomes guests of all age groups. Focusing on the vital importance of early-stage learning and wellbeing, the retreat’s expert team introduces B’Kidult, a zone for multi-generational play with specially curated offerings to inspire young hearts and minds.